Shipping policy

We ship across the European Union, with free standard delivery on orders over €70. Here's exactly what to expect.


Where we deliver
We deliver to the Netherlands and to all other EU member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We don't currently ship outside the EU. If you'd like us to reach your country, email contact@decorsdelight.com and tell us — we do read these.


Shipping cost
Standard delivery is free on all orders over €70, to every country listed above.

Below €70, shipping is charged at a flat rate of €12.95.

The rate is worked out on your order subtotal and shown at checkout before you pay. There are no other handling or service fees.


    Delivery time
    Orders are processed within 1–2 business days. After that, delivery normally takes 7–15 business days.

    So from the moment you order, expect your parcel within roughly two to three weeks. Some orders arrive considerably sooner. Orders placed on a weekend or a Dutch public holiday begin processing on the next business day.

    These are realistic estimates based on how our carriers actually perform, not best-case figures. They are estimates rather than guarantees, and busy periods around Christmas, Black Friday and Easter can add a few days.

    A small number of larger items ship on a slower line and are marked with their own delivery estimate on the product page.


    Fast delivery from our German warehouse (Germany only)
    Some of our products ship from a warehouse in Germany. On the product page they show Delivery 4-5 days. They are delivered in 4–5 business days with tracking, by DPD, GLS or Hermes.

    These products can only be delivered to addresses in Germany. Delivery from our German warehouse is always free, whatever your order value.

    If your order combines items from our German warehouse with items from our main range, the two parts ship separately and arrive on different days, each on its own delivery time. The German-warehouse part always ships free. The main-range part follows the rule above: free if your order total is over €70, otherwise €12.95. The total is always shown at checkout before you pay.


    Taxes and duties
    All prices include VAT. Because we ship within the EU single market, there are no customs charges, import duties or handling fees on your order. Nothing extra is ever collected at your door.


    Tracking your order
    You'll receive a confirmation email as soon as you order, and a second email with a tracking number once your parcel is dispatched. Tracking can take 2–4 days to start updating after dispatch — this is normal and doesn't mean anything is wrong.

    If your tracking hasn't moved in more than 10 days, email contact@decorsdelight.com with your order number and we'll chase the carrier for you.


    Orders with several items
    If you order more than one item, they may arrive in separate parcels and on different days, since they can ship from different locations. Within our main range you are never charged more for this; for orders that include items from our German warehouse, see above. If one parcel arrives and another hasn't turned up within a few days, get in touch.


    Delivery addresses
    Please double-check your address at checkout. We can usually correct an address in the first few hours after an order is placed — email us immediately if you spot a mistake. Once a parcel has been dispatched we can't reroute it.

    If a parcel is returned to us because the address was incomplete or incorrect, or because it went uncollected from a pickup point, we'll contact you to arrange redelivery. We may ask you to cover the cost of sending it out a second time.


    Lost or delayed parcels
    If your order hasn't arrived within 25 business days of dispatch, we treat it as lost. Email us and we'll send a replacement or refund you in full — your choice. You don't need to chase the carrier yourself and you won't be out of pocket.

    Until a parcel reaches you, it remains at our risk, not yours.


    Damaged parcels
    Please check your order when it arrives. If anything has been damaged in transit, email contact@decorsdelight.com within 48 hours with a photo of the item and the packaging, and we'll arrange a replacement straight away. Photos let us settle it immediately and claim against the carrier ourselves.


    Changed your mind?
    See our Return & Refund Policy — you have 30 days from delivery to request a return, on top of the 14-day statutory cancellation right.


    Questions
    Email contact@decorsdelight.com — we reply within 24 hours, seven days a week, 09:00–17:00 CET. A real person reads every message.


    DecorsDelight is operated by DYOnline
    Pasbree 32, 7103 BR Winterswijk, Netherlands
    VAT: NL005414666B06 · Trade register: 99860325