Contact
Questions about an order, a product or a delivery? Send us a message and a real person will get back to you, usually well inside 24 hours. Most answers are already in the questions further down the page.
A Small Team, And A Real Reply
DecorsDelight is run by a small team. Every message that comes through this page is read and answered by a person, seven days a week, and almost always on the same day it arrives.
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Reply within 24 hours
Send a message and you will hear back from us within a day, usually a good deal sooner.
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Open every day
We read messages seven days a week, Monday to Sunday, 09:00 to 17:00.
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Always a real person
No bots and no scripted replies. Every answer is written by someone on our team.
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Your details stay private
Anything you send us is handled securely and is never passed on to anyone else.
Send us a message
Orders and delivery
Where do you ship from?
We work with international fulfilment partners, so your order ships from whichever warehouse can reach you fastest. That keeps delivery times as short and as reliable as we can make them.
Will I get a tracking number?
Yes. As soon as your order ships you will receive a tracking number by email, so you can follow the parcel in real time.
Do you deliver across Europe?
Yes. We sell to customers throughout Europe, and our fulfilment partners deliver across the region.
How do I reach support?
Use the form on this page, or email contact@decorsdelight.com. We answer within 24 hours, seven days a week.
Returns and refunds
Can I return my order?
Yes. If the order is not what you hoped for, you can request a return within the period set out in our refund policy. Items need to be unused and in their original condition.
How do refunds work?
Once your return arrives and has been checked, the refund is processed back to the payment method you originally used.
How long does a refund take?
After approval, refunds normally appear within a few business days, depending on your bank or payment provider.
What if my item arrives damaged or incorrect?
Contact us straight away with your order number and a photo. We treat these as a priority and will put it right.
Payment
What payment methods do you accept?
All the major options shown at checkout, including credit and debit cards and the secure online payment methods available in your country.
My payment failed. What should I do?
Check your card details, your balance and your connection, then try again or use another method. If it keeps failing, your bank may be blocking the transaction and they can lift that for you.
Is my payment secure?
Yes. Payments run through encrypted, certified payment providers, so your card details never sit with us.
Your account
How do I create an account?
Use the Account link in the menu, or sign up at checkout. It takes a minute and lets you track orders and manage your details in one place.
I cannot log in. What now?
Check the email and password first, then use Forgot password to reset it. If that still does not work, message us and we will sort it out quickly.
Can I change my account details?
Yes. Your email, address and password can all be updated from your account dashboard whenever you like.
Business information
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DecorsDelight is operated by DYOnline, a registered Dutch business.
Chamber of Commerce (KvK): 99860325
VAT: NL005414666B06
Email: contact@decorsdelight.com -
Pasbree 32
BR7103 Winterswijk
NetherlandsSupport hours: Monday to Sunday, 09:00 to 17:00.