Refund policy
We want you to be happy with what you order. If something isn't right, you have 30 days from the day your order arrives to request a return — that's on top of the 14-day statutory withdrawal period you're entitled to under EU law.
To start a return, email us at contact@decorsdelight.com with your order number and a short note about what's wrong. We'll reply within 24 hours with return instructions and the address to send to. Please don't send anything back before contacting us — parcels returned without an approved return request can't be processed.
Condition of returned items
Items need to come back in the condition they arrived in: unused, undamaged, with all parts, accessories and manuals, in the original packaging. You're welcome to unpack and inspect an item the way you would in a shop, but items that show signs of use beyond that may receive a reduced refund.
Return shipping
If you're returning because you changed your mind, the return shipping cost is yours. We'll always tell you the cost of the cheapest tracked option before you send anything.
If the item arrived damaged, faulty, or isn't what you ordered, we cover the return shipping — or we simply replace it. You're never out of pocket for our mistake.
Damaged, faulty or incorrect items
Please check your order when it arrives. If anything is broken, defective or wrong, email contact@decorsdelight.com within 48 hours with a photo of the item and the packaging. Photos let us resolve it straight away and claim against the carrier where relevant. In most cases we'll send a replacement rather than put you through a return.
Your right to cancel (EU)
If you're ordering from within the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. Email us at contact@decorsdelight.com to cancel. We'll refund you within 14 days of receiving the returned item, including the standard delivery cost you originally paid. If you chose a more expensive delivery option, we refund the standard rate.
Our own 30-day return window sits on top of this and doesn't replace it.
Cancelling before dispatch
If your order hasn't shipped yet, email us and we'll cancel it and refund you in full. Our items typically ship within 1–2 business days, so please get in touch as soon as you can.
Items we can't accept back
A small number of items are excluded from returns:
- Custom-made or personalised items
- Gift cards
- Sealed items that have been unsealed, where returning them isn't hygienic
Everything else in our range — lighting, home decor, kitchen and storage — can be returned under the terms above, including sale items. If you're unsure about a specific product, just ask before you order.
Exchanges
The quickest way to swap an item is to return the one you have and place a new order for the one you want. That way you're not waiting on the return to clear before the replacement ships. If you'd rather we handle it as a straight exchange, email us and we'll sort it.
Refunds
Once your return reaches us we'll inspect it and email you to confirm the outcome. Approved refunds go back to your original payment method within 5 business days, and always within 14 days of us receiving the item. Your bank or card provider may take a few more days to post it to your account.
If more than 14 days have passed since we confirmed your refund and you still haven't seen it, email contact@decorsdelight.com and we'll chase it.
Questions
Email contact@decorsdelight.com — we reply within 24 hours, seven days a week, 09:00–17:00 CET. A real person reads every message.
DecorsDelight is operated by DYOnline
Pasbree 32, 7103 BR Winterswijk, Netherlands
VAT: NL005414666B06 · Trade register: 99860325